Strategy consulting services

A world of uncertainty and radical change demands new and innovative business models. To reach your goals we believe in your customer´s needs as guiding light.

  • Digital
    transformation

    We regard digitization as a way to increase your profitability. We develop digital customer experience, optimize business processes and create entire new business models while focusing on your customer’s needs for not being distracted by technological gimmicks.

  • Business
    development

    Starting new business units both locally and globally demands a comprehensive business plan as much as stamina and flexibility in execution. We support you based on the business model logic with our long standing international expertise on the way to your success.

  • Value proposition

    Launching new innovative products and services is just a milestone on your route to market. We support you also before and after to market your innovations effectively. We believe that a successful business model contains more than only fancy products or smart technology.

We regard digitization as a way to increase your profitability. We develop digital customer experience, optimize business processes and create entire new business models while focusing on your customer’s needs for not being distracted by technological gimmicks.

Starting new business units both locally and globally demands a comprehensive business plan as much as stamina and flexibility in execution. We support you based on the business model logic with our long standing international expertise on the way to your success.

Launching new innovative products and services is just a milestone on your route to market. We support you also before and after to market your innovations effectively. We believe that a successful business model contains more than only fancy products or smart technology.

Strategy consulting services
Customer Experience Management

Customer Experience Management

In todays competitive environment innovative products and an attractive price is just not enough. Customers anticipate positive experience when interacting with products, brands or companies. Designing a positive customer experience requires a good understanding of your customers’ needs and adoption of your customers’ mindset. As neutral experts we help you to focus on your customers’ expectations, desires as well as concerns and fears. That is where we locate the link to create value.

  • Customer Insights

    Qualified research based on state of the art methodology executed by external experts helps you conceiving your customers mindset.

  • Customer Experience
    Design

    Knowing your customers’ needs is the starting point for designing positive customer experience. In that respect we recommend to concentrate on few fundamental touchpoints and to accept that even in the B2B world emotions are of significance. Therefore we offer our online and offline know-how.

  • CoCreation

    We involve your customers, users and employees in the development of new solutions. In this way, we recognize potential show-stopper at an early stage and make use of expert knowledge. In this way, we ensure connectivity on all sides and lay the foundation for the greatest possible effectiveness of your measures.

Qualified research based on state of the art methodology executed by external experts helps you conceiving your customers mindset.

Knowing your customers’ needs is the starting point for designing positive customer experience. In that respect we recommend to concentrate on few fundamental touchpoints and to accept that even in the B2B world emotions are of significance. Therefore we offer our online and offline know-how.

We involve your customers, users and employees in the development of new solutions. In this way, we recognize potential show-stopper at an early stage and make use of expert knowledge. In this way, we ensure connectivity on all sides and lay the foundation for the greatest possible effectiveness of your measures.

Organizational development

Developing new business models asks in your organization for the readiness to embrace change, show flexibility and the spirit of innovation. We channel the organizational dynamics for you better reaching your goals and guarantee integrability. In our work we rely on the findings of the Kieler consulting model®.

  • Business process
    optimization

    The business model logic builds a reasonable matrix for designing and optimizing your business processes. In that respect again we regard the needs of both external and internal clients as the main criteria. As specialists we pilot and support your staff in necessary processes of adaption.

  • Systemic team-
    coaching

    Any opposition by your team members must be identified and addressed immediately. Our team coaching is the perfect set up to come out with matters of the unconscious and conscious. Together we work on solutions to restore the ability of working together.

  • Business reorganization

    Innovating your business model could lead into radical organizational change. Our customer-centric approach makes an important contribution for addressing current trends by the sales, marketing and product management department professionally.

The business model logic builds a reasonable matrix for designing and optimizing your business processes. In that respect again we regard the needs of both external and internal clients as the main criteria. As specialists we pilot and support your staff in necessary processes of adaption.

Any opposition by your team members must be identified and addressed immediately. Our team coaching is the perfect set up to come out with matters of the unconscious and conscious. Together we work on solutions to restore the ability of working together.

Innovating your business model could lead into radical organizational change. Our customer-centric approach makes an important contribution for addressing current trends by the sales, marketing and product management department professionally.

Organizational development
Multi-projectmanagement services

Multi-projectmanagement services

Any project with its specific demand for enterprise resources can turn into a major challenge in daily business. We support you with our well-founded expertise, professional feedback and coaching or assume the management of cross-linked projects.

  • Project management

    We take over from the project setup to monitoring and reporting. In doing so we use our toolbox in accordance with your corporate culture and the nature of the particular project. That’s how we conserve your resources during peak periods.

  • Reflection & Support

    Our Sounding Board offers the perfect setting to agree on shared objectives and a structured approach and their continuous adjustment. In that we take care of human needs to deliver robust results.

  • Moderation

    You can focus fully on your cause whilst we run and host workshops, meetings or team sessions impartially considering a well-balanced presence of each participant.

We take over from the project setup to monitoring and reporting. In doing so we use our toolbox in accordance with your corporate culture and the nature of the particular project. That’s how we conserve your resources during peak periods.

Our Sounding Board offers the perfect setting to agree on shared objectives and a structured approach and their continuous adjustment. In that we take care of human needs to deliver robust results.

You can focus fully on your cause whilst we run and host workshops, meetings or team sessions impartially considering a well-balanced presence of each participant.